Effective Date: August 6, 2026

ATravels & Tours ("we," "our," or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website or engage our travel services.

By using our website or booking our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

• Full name
• Contact details (email address, telephone number, and physical address)
• Date of birth
• Passport and identification details where required for travel bookings
• Emergency contact information
• Payment and billing information
• Travel preferences and booking history
• Visa-related information where applicable
• Any other information you voluntarily provide when making an enquiry or booking

2. How We Use Your Information

We use your personal information to:

• Process travel bookings and reservations
• Arrange flights, accommodation, transport, tours, and related services
• Provide visa assistance where requested
• Respond to enquiries and customer support requests
• Process payments and issue invoices
• Communicate booking confirmations, updates, and travel information
• Improve our services and website
• Comply with legal and regulatory obligations

3. Sharing Your Information

We may share your personal information with trusted third parties only when necessary to provide our services, including:

• Airlines
• Hotels and accommodation providers
• Tour operators
• Transport providers
• Visa processing authorities
• Insurance providers (where applicable)
• Payment service providers
• Government authorities where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. While we strive to safeguard your information, no method of electronic transmission or storage is completely secure.

5. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and enhance website functionality.

You can configure your browser to refuse cookies; however, some features of the website may not function properly.

7. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where legally permissible
• Object to certain types of data processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with the appropriate data protection authority

8. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed at children under the age of 18 without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children except where necessary to process travel bookings with parental or guardian consent.

10. Compliance with POPIA

ATravels & Tours processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. We are committed to processing personal information lawfully, fairly, transparently, and securely.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. Any updates will be published on this page with the revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact ATravels & Tours using the contact details provided on our website.