Refund Policy
Effective Date: August 6, 2026
At ATravels & Tours, we strive to provide exceptional travel services and transparent booking processes. This Refund Policy explains the circumstances under which refunds may be granted for travel services booked through us.
By making a booking with ATravels & Tours, you acknowledge that you have read and accepted this Refund Policy.
1. General Policy
Refund eligibility depends on the cancellation terms of the airlines, hotels, tour operators, cruise lines, transport providers, and other third-party suppliers involved in your booking.
As a travel agency, ATravels & Tours acts as an intermediary between clients and travel suppliers. We cannot issue refunds beyond the amounts authorised by the relevant supplier.
2. Booking Deposits
- Booking deposits may be non-refundable unless otherwise stated in writing.
- Deposits are used to secure reservations with travel suppliers and may be subject to supplier cancellation policies.
3. Cancellations by the Client
If you cancel your booking:
- Cancellation requests must be submitted in writing.
- Refunds, if applicable, will be determined according to the cancellation policies of the relevant travel suppliers.
- Administrative fees and supplier cancellation charges may be deducted from any refund.
- Some promotional fares, special offers, and discounted packages may be fully non-refundable.
4. Flight Refunds
Airline ticket refunds are subject to the fare rules of the issuing airline.
Some airline tickets may:
- Be fully refundable
- Be partially refundable
- Be non-refundable
- Be eligible only for future travel credit
Refund processing times depend entirely on the airline.
5. Hotel and Accommodation Refunds
Accommodation cancellations are subject to the cancellation policies of the hotel, lodge, resort, or accommodation provider.
Late cancellations or no-shows may result in partial or full cancellation charges.
6. Tour Packages
Refunds for holiday packages, guided tours, cruises, and excursions are governed by the terms and conditions of the respective suppliers.
Where multiple suppliers are included in one package, separate cancellation charges may apply to each component.
7. Visa Services
Fees paid for visa application assistance, processing services, embassy fees, courier charges, and related administrative services are generally non-refundable once processing has commenced.
Visa application approval remains solely at the discretion of the relevant embassy or immigration authority.
8. Changes by Travel Suppliers
If a travel supplier cancels or significantly changes a booked service, any available refund, travel credit, or alternative arrangements will be subject to that supplier's policies.
ATravels & Tours will assist clients in communicating with suppliers and processing available refunds where applicable.
9. Refund Processing
Where a refund is approved:
- Refunds will be processed using the original payment method where possible.
- Processing times vary depending on the payment provider and the relevant travel supplier.
- International supplier refunds may take several weeks to be completed.
10. Non-Refundable Circumstances
Refunds will generally not be available for:
- Missed flights due to late arrival
- Failure to obtain a required visa
- Expired or invalid travel documents
- No-shows
- Unused travel services
- Voluntary early departure from a trip
- Failure to comply with airline or destination entry requirements
11. Force Majeure
Refunds for cancellations arising from events beyond our reasonable control—including natural disasters, severe weather, pandemics, government restrictions, political unrest, strikes, or other force majeure events—will depend on the policies of the relevant travel suppliers.
12. Contact Us
If you have questions about your refund eligibility or would like to submit a cancellation request, please contact ATravels & Tours using the contact information provided on our website. Our team will assist you in accordance with the applicable supplier policies and this Refund Policy.
